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Shipping Policy

Last Updated: June 2026

Thank you for choosing Creative Ink for your custom printing, branding, gifting, and promotional product needs. We are committed to delivering high-quality products safely and on time. Please review our Shipping Policy to understand how your order will be processed and delivered.


1. Order Processing Time

Most orders are processed within 1–3 business days after payment confirmation and design approval (where applicable).

Please note:

  • Customized products require artwork approval before production.
  • Bulk orders may require additional production time.
  • During festive seasons, peak periods, or large promotional events, processing times may be longer than usual.

Customers will be informed if additional production time is required.


2. Production & Dispatch Timeline

Since many of our products are custom-made, production time varies depending on the product type and quantity ordered.

Product Type Production Time
ID Cards & PVC Cards 1–3 Business Days
Business Cards & Stationery 1–3 Business Days
Mugs & Sublimation Products 2–4 Business Days
Badges & Magnets 2–5 Business Days
T-Shirts & Apparel 3–7 Business Days
Trophies, Medals & Mementos 3–7 Business Days
Bulk Corporate Orders As Per Project Requirement

Dispatch is initiated after production is completed.


3. Shipping Methods

We work with reputed courier and logistics partners to ensure reliable delivery across India.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (where available)
  • Bulk Shipment Services

Shipping methods may vary depending on product size, weight, destination, and courier availability.


4. Estimated Delivery Time

After dispatch, most orders are delivered within:

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary based on courier operations and local conditions.


5. Shipping Charges

Shipping charges are calculated based on:

  • Product weight
  • Package dimensions
  • Delivery location
  • Selected shipping method

Any applicable shipping charges will be displayed during checkout before payment.

Special shipping rates may apply for bulk or oversized orders.


6. Order Tracking

Once your order is dispatched, you will receive:

  • Tracking Number
  • Courier Partner Details
  • Shipment Confirmation via Email, SMS, or WhatsApp

You can track your shipment using the tracking information provided.


7. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Recipient Name
  • Mobile Number
  • Complete Address
  • Landmark
  • PIN Code

Creative Ink shall not be responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.


8. Shipping Delays

While we strive to meet all estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Courier operational delays
  • Remote area servicing

Creative Ink shall not be liable for such delays.


9. Lost, Damaged, or Missing Shipments

If your package arrives damaged, incomplete, or appears tampered with:

  1. Record an unboxing video.
  2. Take clear photographs of the package and contents.
  3. Contact our support team within 48 hours of delivery.

If tracking shows "Delivered" but the package has not been received, please report the issue within 72 hours of receiving the delivery notification.

Our team will coordinate with the courier partner to investigate the matter.


10. International Shipping

Currently, Creative Ink primarily serves customers across India.

For international shipping inquiries, bulk export orders, or overseas corporate requirements, please contact our support team before placing an order.

International shipping availability may vary by destination.


11. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect address
  • Refused delivery

The shipment may be returned to us. Additional shipping charges may apply for re-dispatch.


12. Bulk Orders & Corporate Deliveries

Large corporate, institutional, school, and event orders may require special production and shipping arrangements.

Delivery schedules for bulk orders will be communicated separately during order confirmation.


13. Contact Us

For any questions regarding shipping, tracking, or delivery, please contact:

Creative Ink

Address:
398/1, Grand Trunk Road,
Block-G1, Bally,
Howrah, West Bengal – 711201

Email:
mail@creativeink.in

WhatsApp:
+91 98753 53677

Website:
www.creativeink.in

Business Hours
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

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