- 398/1, Grand Trunk Road, Howrah, W.B
- +91-9875353677
- mail@creativeink.in
At Creative Ink, we take pride in producing high-quality customized products. As most of our products are personalized and made-to-order, we encourage customers to carefully review all details before confirming their orders.
If you would like to return a Creative Ink purchase, we're here to help.
All missing, damaged, defective, or incorrect items must be reported within 48 hours of delivery and must include:
All requests will be reviewed by our support team. If approved, you may return the product within 7 days of receiving your order.
Items must be returned in their original packaging with all accessories, tags, and documentation included.
Currently, Creative Ink does not provide return pickup services.
Customers are required to self-ship the approved return to:
Creative Ink
Bally, Howrah, West Bengal, India
(Please contact our support team for the complete return address before dispatching any return.)
Once the returned product is received and inspected, we will notify you via email or WhatsApp regarding approval or rejection of the refund request.
If approved, the refund will be processed to the original payment method. Refunds generally reflect within 7–10 business days, depending on your bank or payment provider.
The following items are generally not eligible for return:
Since products are manufactured specifically according to customer-provided designs, names, logos, photographs, or specifications, customized products cannot be returned unless:
Partial refunds may be issued in the following situations:
The final decision shall remain at the sole discretion of Creative Ink.
Products purchased during promotional offers, clearance sales, special discounts, or customized bulk orders are generally non-refundable unless they arrive damaged or defective.
Refunds usually take 7–10 business days after approval. If you have not received your refund after this period:
Because most Creative Ink products are customized and enter production quickly, cancellation requests are handled as follows:
Orders may be cancelled and refunded, subject to payment gateway charges and processing fees.
Cancellation requests may be accepted only if production has not started.
Orders cannot be cancelled once printing, engraving, embroidery, sublimation, or manufacturing has started.
Orders cannot be cancelled once dispatched.
If a cancellation request is approved, refunds may take 7–10 business days to reflect in your account.
Creative Ink reserves the right to cancel any order due to pricing errors, product availability issues, suspected fraud, or incomplete customer information.
All missing, damaged, defective, or incorrect items must be reported within 48 hours of delivery along with photographs and an unboxing video.
Upon review and approval, Creative Ink may provide:
The decision shall depend on the nature of the issue.
If the courier tracking status shows "Delivered" but you have not received the package, please report the issue within 72 hours of receiving the delivery notification.
Our team will coordinate with the courier partner to investigate the matter.
Slight differences in color may occur due to screen settings, printing processes, fabric materials, or manufacturing variations and shall not be considered defects.
Creative Ink is not responsible for spelling errors, design errors, or layout issues that were approved by the customer before production.
Packages returned due to incorrect address information, refused delivery, or customer unavailability may require additional shipping charges for re-dispatch.
For discontinued or unavailable products, an equivalent replacement, store credit, or refund may be offered at the discretion of Creative Ink.
For return, replacement, cancellation, or refund assistance, please contact:
Please keep your Order Number ready for faster assistance.
